Frequently Asked Questions
I would like to speak to you on the phone. How can I get in touch with you?
You can book a phone call here.
Which Product Category (i.e., Electronics) of the Starter Package should I get?
Get the product category that is the most related to your product. Below follow a few examples:
- Power Banks: Electronics
- Sportswear: Apparel & Textiles
- Fitness Equipment: All Categories
What is included in the ‘All Categories’ version?
The All Categories version can be broadly applied to any product category. It is the right choice for you, if none of the other product categories are suitable.
Which Version (i.e., Startup) of the Starter Package should I get?
We created the three versions of the Starter Package, with three different buyers in mind:
|Core||If you rather go the ‘Do It Yourself’ route, this package might be for you. It only includes the core content, such as the 4 Part Import Manual, the Shipping, Taxes & Customs Guide, the Product Safety Module and the Document Templates.|
|Startup||This package includes everything in the Core Package, 10 Importer Assistant tickets and 1 Supplier List ticket.|
|Business||This includes everything in the Startup Package, 20 Importer Assistant tickets and 3 Supplier List ticket (which you can use to source suppliers in different product categories). It also includes help for booking your lab tests and shipping (note that the cost for the lab tests and shipping is not included in the package).|
|Enterprise||This package includes everything in the Business Package, 40 Importer Assistant tickets and 5 Supplier List ticket (which you can use to source suppliers in different product categories). It also includes a pre-shipping quality inspection (the price of the quality inspection is included in the package), and Crowdfunding Support.|
Can I change from one product to another (i.e., All Categories to Watches)
If you are not satisfied with your order, or for any other reason want to change, we will give you access to another product, without extra cost. All you need to do is to email us.
Can I upgrade from one version of the Starter Package to another?
You can always upgrade by purchasing one of the other packages. However, we currently don’t offer any discounted upgrade option.
Will I be able to launch a product after applying the process?
The concept of the Starter Package is to guide you step by step, through the sourcing and product development process, to the point where you have a product, that can be legally sold in your market. While there are no guarantees for this outcome, this is the intended result.
Do you guarantee that I will succeed if we follow the manuals and guides in the Starter Package?
No, each product and situation is different. We provide a framework that simplifies a relatively complex procedure, but we don’t offer any insurance or guarantee for success. This also apply product regulations, customs processes and tax rules that can change at any given time. We cannot guarantee that the information is kept up to date in real time. As such, we advice our customers to consult local authorities, and lawyers, in addition to applying the process covered in the Starter Package.
Do I need any previous experience or skills before using the Starter Package?
No. As a beginner, you can rely on the tutorials and task lists to get through the process.
That said, we insist that you request assistance on a very frequent basis, using the Importer Assistant system, if you are an absolute beginner.
We’d hate to see you fail launching a successful product.
What software or equipment do I need to use the Starter Package platform?
All you need is access to a computer, phone or tablet. Everything is managed online, from your account on Chinaimportal.com.
Will I get access to the content directly after placing my order?
All tutorials, downloads, videos and other features are available directly after you’ve placed your order. It works just like Netflix.
How long will I have access to the Starter Package?
You will have Lifetime access to the Starter Package.
Do you have testimonials from other customers?
click here for testimonials.
What kind of customers are you working with?
Most of our customers are small to medium sized businesses, based in Europe, USA and the Asia Pacific region. However, we are also working with startups and small businesses in Latin America, the Middle East and Africa.
What kind of questions can we ask using the Importer Assistant system?
We can answer your questions related to import products from Asia, including those about:
- Private labeling and branding
- Product development
- Supplier sourcing
- Product regulations, document and labeling requirements
- Payments and fraud prevention
- Quality control and lab testing
- Shipping, customs and taxes
How long does it take to get a reply?
We normally reply within 24 hours, excluding holidays and weekends (Saturday and Sunday).
How much can I use the Importer Assistant system?
The number of tickets you can use depends on which Starter Package you purchased:
- Core: Not Included
- Startup: 10 tickets
- Business: 20 tickets
- Enterprise: 40 tickets
How do you define ‘1 ticket’?
A single ticket is defined as one or several questions, related to a specific topic. For example, you may send several questions related to the same topic, within one ticket. However, unrelated questions or other requests requires that you open a second ticket.
That being said, we are flexible, but must limit the usage to deliver a quality service for a reasonable price.
Can we buy more tickets after we run out?
Yes. Please Contact us for pricing and more information.
What is the Partner Dashboard?
To launch a successful product, you need more than information and consulting. Hence, we have created a dashboard, for managing all the other aspects of your import business, including:
- International payments (Free international transactions for 1 year, Value: US$300, for an average bank transfer of around US$20,000)
- Book sea and air freight (US$100 discount)
- Book quality inspections
What kind of Document Templates are included?
- 1A: Product Specification Document
- 2A: Supplier RFQ
- 2B: RFQ Overview
- 2C: Supplier Letter
- 3A: Sample Order Sheet
- 3B: Non-Disclosure Agreement (NDA)
- 3C: Sample Revision Overview
- 4A: Sales Agreement
- 4B: Quality Control Checklist
- 4C: Purchase Order
- Product Compliance: Label File Templates
- Product Compliance: Document Samples
Which file formats do you provide?
We provide the files for Microsoft Office and Openoffice. The latter can be downloaded free of charge on www.openoffice.org.
When should I order a Supplier List?
By ordering a Supplier List (PDF), we will get to work and create a shortlist of suppliers that we deem to be suitable for your products.
The supplier selection is based on publically available company information. However, we don’t offer any guarantee as to whether they will accept your order.
What kind of information is provided in the Supplier List?
- Company name
- Product scope
- Registered capital
Do you have a sample report available?
Yes, click here to download a sample report.
How many suppliers are listed in the report?
Normally 4 to 6 suppliers.
How long does it take to process the order?
3 working days, which excludes weekends and holidays.
Do you contact the supplier and/or negotiate our order?
No, we don’t contact any of the suppliers. We make the selection based on the assessment process explained in the 4-Part Import Manual.
Once delivered, what should I do with the report?
You shall continue the process by contacting the suppliers, and requesting quotations. You must follow the process in the 4-Part Import Manual.
Where can I order a Supplier List?
Directly from the Dashboard. Click on the “Supplier List (PDF)” icon and you will be directed to an order form.
How many Supplier List tickets do I have?
- Core: Not included (0 Tickets)
- Startup: 1 Ticket
- Business: 3 Tickets
- Enterprise: 5 Tickets
Can I order more Supplier List tickets?
Yes, the following price list apply for purchasing additional tickets:
- 1 Ticket: US$79
- 3 Tickets: US$149
- 5 Tickets: US$199
Supplier Check System
Why do I need the Supplier Check System?
The Supplier Check System can help you to categorize suppliers into the following categories:
- Not Qualified
The system is tweaked according to the industry. Hence, a supplier that may be classified as Excellent in one industry (or product category) may be only Average in another.
The Supplier Check System shall be used together with the sourcing process explained in the 4 Part Import Manual.
How do I use the system?
The system is based on data entered by the user, which includes, for example, the registered capital and the year of registration. This information can be found for free on various company websites.
In addition, the user is requested to answer a few questions about the supplier, and the information they present.
Based on the answers and information provided by the user, the system then makes a points assessment.
A Supplier Assessment Report is then automatically generated and delivered by email to the customer (the report will be delivered to the email address provided during the purchase of the Starter Package).
How can I access the Supplier Check System?
The Supplier Check System can be accessed by all customers from the ‘My Account’ section on Chinaimportal.com. Thus, you must order a Starter Package and login before it can be used.
Do I have permanent access to the Supplier Check System
At this point, we have no plan to limit the system by either access time or usage.
Can the Supplier Check Reports be saved and stored for future usage?
Yes, the reports are automatically delivered by email.
Can I pay with my Visa or MasterCard?
Yes, we offer credit card payments through PayPal or Stripe. Customers based in certain countries may be required to create a PayPal account in order to make a Credit Card transaction. This is free and only takes a moment. You just need to add your email address and agree with Paypal Terms of Service. With Stripe, you don’t need to create an account.
Can I pay with PayPal?
Yes, you can pay with your balance, bank account or credit card through PayPal.
Do you offer a safe payment method?
Yes, all payments are processed by PayPal or Stripe, which use an SSL certificate to encrypt your data.
Will I receive an invoice for my company?
Yes, it’s delivered together with the payment confirmation email.
VAT (United Kingdom & EU Customer Only)
My company is based in the EU or United Kingdom, do you charge VAT?
ChinaImportal.com is owned and operated by Asiaimportal (HK) Limited, based in Hong Kong. We don’t charge VAT on orders from EU/UK businesses, as of today. However, your company must be registered for VAT and you must enter your VAT number during the checkout in order to buy a Starter Package.
Where can I find your Terms of Service?
Follow this link to read our Terms of Service.